FAQ

HOW CAN I CONTACT YOU?

Email us at customerservice@mywoodlandanimals.com. We are located at 111 NE 1st Street , 8th Floor, Miami FL 33132

 

WHERE TO YOU SHIP TO?

We offer shipping to USA and Canada.

 

IS SHIPPING FREE?

USA: $5 flat rate, free shipping on orders over $50.
Canada: $9 flat rate, free shipping on orders over $80.

 

WHAT IS YOUR RETUN POLICY?

Please visit our return policy page here.

 

WHEN WILL MY ORDER ARRIVE?

We're a small company, so please allow up to 6 business days for your order to ship. You'll get an email and tracking number when your order is on its way! 

MyWoodlandAnimals products are printed-on-demand and custom-made individually when you order. During Holiday Season, production times might be longer.
Domestic orders ship to you with USPS.

  

HOW CAN I TRACK MY ORDER?

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. 

 

WHY DID I GET MORE THAN ONE PACKAGE?

We work with a few different handpicked printing partners and suppliers. Therefore you might receive multiple package if you you ordered more than one item.

 

HOW WILL MY ORDER FIT?

You can view the sizing chart on most product pages.

 

WHAT IF MY ORDER IS DAMAGED OR INCORRECT?

At MyWoodlandAnimals, we are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at customerservice@mywoodlandanimals.com and one of our helpful support staff will organize a reprint or a refund for you!

 

HOW DO I RETURN AN ITEM I DON’T LIKE?

Please see our “Return & Refund” page.

 

CAN'T FIND A DESIGN YOU LIKE?

We're always looking for new ideas. If you want to see a specific product or design send us a message! We are happy to try to source it for you.

 

DO I HAVE TO PAY CUSTOMS FEES?

Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors, this fee is your responsibility.

 

HOW SECURE IS MY PERSONAL INFORMATION?

MyWoodlandAnimals adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

PAYMENT

We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Paypal and Apple pay.

 

100% SATISFACTION GUARANTEE?

All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return & refund policy for further details.